Shipping policy

Shipping Policy – Delatour

Order Processing

We do our best to process all orders as quickly as possible. Orders are processed on business days.

During busy periods, events, public holidays or promotional campaigns, processing times may be slightly longer.

Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before you confirm your order.

Delivery

Once your order has been shipped, it will be delivered to the shipping address provided during checkout.

Actual delivery times may vary depending on the destination and the shipping carrier.

Any estimated delivery times are provided as a guide and may vary due to circumstances beyond our control, including delays caused by the carrier.

Track & Trace

If tracking is available for your selected shipping method, you will receive the relevant tracking information once your order has been shipped.

Incorrect Shipping Address

Please carefully check your shipping address before placing your order.

If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been shipped, we may no longer be able to change the delivery address.

Damaged Packages or Missing Items

If your package arrives damaged or an item is missing from your order, please contact us as soon as possible.

If possible, keep the original packaging and take photographs of any damage so that we can investigate the issue.

In-Store Pickup

If in-store pickup at Delatour is available as an option during checkout, you will receive a notification once your order is ready for collection.

Contact

If you have any questions regarding the shipping of your order, please contact us:

Delatour
Bossestraat 50
2220 Heist-op-den-Berg
Belgium

Email: delatourf1@skynet.be
Phone: +32 (0)473 56 30 57