Privacy Policy

Delatour, located at Bossestraat 50 , 2220 Heist-op-den-Berg, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

https://www.delatour.be/
Delatour
Bossestraat 50
2220 Heist-op-den-Berg
+32 15 25 14 71

Frank van Toren is the Data Protection Officer of Delatour she/he can be reached via [email protected]

Personal data that we process

Delatour processes your personal data because you use our services and/or because you provide them to us yourself provided. Below you will find an overview of the personal data that we process:

• First and last name
• Address details
• Telephone number
• E-mail address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Data about your activities on our website
• Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us at [email protected], and we will delete this information.

For what purpose and on what basis do we process personal data

Delatour processes your personal data for the following purposes:

• To process your payment
• To send our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to be able to carry out our services
• To inform you about changes to our services and products
• To offer you the opportunity to create an account
• To deliver goods and services to you
• Delatour analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
• Delatour also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision-making

Delatour does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being (for example an employee of Delatour) involved.

How long we store personal data

Sharing personal data with third parties

Delatour does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Delatour remains responsible for these processes.

Cookies, or similar techniques, that we use

Delatour only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all information previously stored via your browser settings.

View, modify or delete data

You have the right to to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. If you wish to exercise your right to object and/or right to data portability or if you have other questions/comments about the data processing, please send a specified request to [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and National Register Number (Rrn). This is to protect your privacy. Delatour will respond to your request as soon as possible, but in any case within four weeks. Delatour would also like to point out that you have the option to file a complaint with the national supervisory authority, the Data Protection Authority. This can be done via the following link: https://www.gegevensbeschermingsautoriteit.be/contact

How we protect personal data

Delatour takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via [email protected]

Cookies

We use cookies on this website. A cookie is a simple small file that is sent with pages of this website and is stored by your browser on the hard drive of your computer.

A cookie is placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this.

The information that Google collects is anonymized as much as possible. Your IP address is explicitly not provided. The information is transferred to and stored by Google on servers in the United States.

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